Customer Service

You may find the answer to your Customer Service question on this page.  If you need help, our Customer Service Representatives can be reached during regular business hours to assist you in any way. 

 

Telephone and Fax:

Toll Free:  866-699-5959            

Local:       404-699-5959    

Fax:          855-699-5900

 

Customer Service and Telephone Sales Hours:        

 Monday - Friday, 8:00 a.m. to 6:00 p.m. ET

 

Shipping & Delivery
SpecToner.com offers same day shipping on orders received by 5:00 p.m. ET via UPS ground service unless other arrangements are made.  Please see our complete shipping details here.
Privacy & Security
Your Privacy and Security are important to us.  View our complete Privacy Policy to learn more about our online information practices, and the choices you have about how your information is collected and used.  We make this notice easy to find through a link at the bottom of our Home page.  It is also available at every point where personally identifiable information may be requested.
Returns & Replacements
The procedures for refunds, returns, and/or replacements are outlined in our Return Policy.
Ordering
To order online, first search the items, then simply place the desired items in your shopping cart by clicking the "add to cart" button.  Provide the requested information to complete your order.  For assistance or to make a telephone order, please call the Customer Service numbers listed above during the specified hours.  We also accept mail orders with check and fax orders with agreed terms.  Please print and use our Mail and Fax Order Form for such orders.
Payment, Pricing & Promotions
We currently accept Visa, Mastercard, Discover, American Express, and PayPal on all web orders.  You can also mail a check with your order. 
Additionally, we accept Official Purchase Orders from Schools and School Systems, Universities, Local, City and State Government Agencies, and large corperations.  P.O.'s can be sent via Fax, Email or Regular Mail.  Payment terms will be Net 15 days from invoice date.  To set up an account with preferred pricing please contact one of our account representatives toll free at 1-866-699-5959 or by email at sales@spectoner.com for assistance.
To receive special offers, coupons or promotions please enter your email in the Contact Form or in the "Special Offers/Coupons" block to the right.
Viewing or Tracking Orders
You may view or track your order by logging into My Orders.
Updating Account Information
To make changes or to update your account information, please go to My Account.