Frequently Asked Questions

What is a remanufactured cartridge?
The empty cartridge that are cleaned, refilled and tested for reuse are called remanufactured cartridges. Any damage and worn out parts are replaced with new ones during the remanufacturing process.

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What is a compatible cartridge?
Compatible cartridges are new cartridges using the same standards as the OEM. These cartridges are also called “Generic” cartridges. As with most compatible products, they cost considerably less than their brand-named counterparts. Note that remanufactured cartridges are also sometimes referred to as compatibles to indicate that they are compatible for OEM cartridges.

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What does “OEM” mean?
Original Equipment Manufacturer. These are the brand name cartridges made by the printer manufacturers.

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How does the remanufactured or compatible cartridges compare with the OEM in quality?
They work and print just like the OEM cartridges. Our Warranty shows our confidence in the quality of our product.

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Does remanufactured or compatible cartridges void my printer warranty?

NO. Cartridge remanufacturing process does not have any effect on your actual printer. So, your printer warranty should not be voided due to the usage of remanufactured or compatible cartridges.

What follows is a partial quote from the MAGNUSON-MOSS Warranty Improvement Act, which protects your rights and your warranty.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

(c)No warrantor of consumer product may condition his written or implied warranty of such product in the consumers' using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product,
and
2) the Commission finds that such waiver is in the public interest.

More simply put, this means that your printer warranty cannot by voided just because you choose to use compatible or remanufactured products unless the manufacturer can prove that the compatible or remanufactured product caused direct damage to your printer. In cases such as this, the manufacturer may choose not to repair your printer but your warranty would remain in effect for all other warranty issues.

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Will I get the same number of printed pages from your cartridges?
Yes. Actually, a lot of times you will get many more printed pages from our cartridges than their OEM counterparts. Some cartridges have more room for more ink or toner than what they are sold with initially.

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Why didn't me cartridge print the full amount of pages? Why was the yield lower than what was quoted online?
Customers often worry about the yield of their cartridges. They often mistakenly try to track yield by time, The amount of time it takes for a cartridge to go empty is a bad indicator of yield. The cited yield for ink and toner cartridges is given at 5% coverage. This is usually not a lot of print on a page. Typically only a short memo is at 5% coverage. If you are printing letters, using legal size paper, printing photos, web pages or doing any kind of graphics your coverage will vary greatly. This will cause the yield to drop greatly.

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